Current as of: 15/11/2023
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).
The information we will collect about you includes your:
Our practice may collect your personal information in several different ways:
We sometimes share your personal information:
Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.
Your personal information may be stored at our practice in various forms:
Our practice securely stores and protects all personal information. The format in which personal information is stored consists of:
All staff and contractors are required to sign confidentiality agreements.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time (e.g. 30 days). We document each request and endeavor to assist patients in granting access, where possible, and according to the privacy legislation. There may be a small fee associated with complying with the request and providing this information.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing or verbally, in person, at your next visit.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. Any concerns must be addressed to the Practice Manager at 164 Glynburn Road, Tranmere SA 5073 or 08 8365 1157. We will then attempt to resolve it in accordance with our resolution procedure within 30 days.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit
www.oaic.gov.au or call the OAIC on 1300 363 992. You can also contact the Health & Community Services Complaints Commission (HCSCC) on 8226 8666 and the Office of the Federal Privacy Commissioner.
In complying with the Privacy Act 1988, our website advises users about the collection, use and disclosure of personal information. The aim of this advice is to inform users of our website about:
Our website advises that our practice policy is available on request from the practice. The website is continually monitored to ensure it is kept current and up-to-date and contains at a minimum the information included on our practice information brochure. Any changes to our practice information brochure are also reflected on the website.
This privacy policy is reviewed regularly to ensure it is in accordance with any changes that may occur. Where amendments are made, a revised notice will be available in our reception area and on our website.
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